Incident Management
Every incident, from first report to closed loop.
CAQA Incidents is the enterprise incident-management system for education and service organisations — one composed place where workplace, cyber, privacy and customer incidents are logged, triaged, investigated and closed with corrective actions that hold.
Part of the GRC family — works hand in hand with CAQA GRC.
Composed under pressure
- One record from report to resolution
- Evidence, actions and approvals on a single thread
- Registers and notifications ready when regulators ask
Whatever went wrong, it has a lane.
Every incident type lands in the same calm workflow — captured with the right fields, routed to the right owner, closed with the right evidence.
Workplace incidents
Injuries, near misses and hazards reported in minutes, from any device.
See how it works →CYCyber incidents
Suspected phishing and compromise logged with containment on the record.
See how it works →PVPrivacy breaches
Step-by-step assessments aligned to notifiable data breach obligations.
See how it works →CUCustomer incidents
Service failures owned, investigated and properly answered.
See how it works →PDProperty damage
Premises, equipment and vehicle damage with photos and costs attached.
See how it works →SFSafety events
WHS events tracked from first report through control review.
See how it works →OPOperational failures
Outages, missed handovers and process breakdowns, captured before they repeat.
See how it works →IVInvestigations
Structured investigations with interviews, evidence and findings together.
See how it works →RCRoot causes
Cause analysis that keeps asking past the first convenient answer.
See how it works →CACorrective actions
Actions with owners and due dates, verified before anything closes.
See how it works →NTNotifications
Internal alerts and external notification records, drafted and logged.
See how it works →TRTrend reporting
Patterns by category, site and severity that steer prevention.
See how it works →A straight line through a messy day.
The same steady movements, whatever the incident — so nobody has to remember a different process while something is going wrong.
Report
Anyone can raise an incident — staff, students, clients or systems. Structured forms capture the facts, people, place and time while they are fresh; nothing depends on knowing the process by heart.
Triage
Severity, category and ownership are set in one pass. The clock starts, the right people are in the room, and duplicates merge instead of multiplying.
Investigate & act
Evidence, interviews and root-cause analysis sit on the incident itself. Corrective actions carry owners and due dates — and are verified, not assumed.
Learn
Notifications go where they must, registers stay current, and trend reporting turns a hard week into a safer quarter.
Part of the CAQA ERP suite
Incidents talk to the rest of your operation.
CAQA Incidents is built as part of the CAQA ERP suite, alongside CAQA GRC — so incidents, risks and obligations stay part of the same conversation instead of living in separate systems.
Bring your current incident register to a walkthrough.
We will show you how it looks as one calm system — capture to closure, with your own categories and owners.