Every incident type below runs through the same calm workflow — report, triage, investigate and act, learn. Jump straight to the coverage you care about.
Injuries, near misses and hazards are reported from any device in minutes. Structured forms capture the facts, people, place and time while memories are fresh.
Reporters see what happens next; owners see everything they need to act.
Suspected phishing, account compromise and system events are logged with technical detail and containment steps on one thread.
Escalation paths bring the right owner in early — before a quiet alert becomes a loud outage.
Suspected and confirmed breaches are assessed step by step, with the assessment record kept on the incident itself.
Built with Australian notifiable data breach obligations in mind, so deadlines and decisions are documented as you go.
Complaints and service failures that need more than an apology are owned, investigated and properly answered.
Every response is on the record, and recurring causes surface instead of hiding in inboxes.
Damage to premises, equipment and vehicles is recorded with photos, costs and follow-up in one place.
Repairs, claims and preventative fixes stop living in scattered spreadsheets.
Work health and safety events are tracked from first report through control review.
Controls are reviewed against what actually happened — not what the procedure assumed.
Outages, missed handovers and process breakdowns are captured before they repeat.
Each failure links to the process it exposed, so fixes land where the work happens.
Structured investigations keep interviews, evidence and findings together on the incident.
Anyone joining mid-investigation can read the whole story in one sitting.
Cause analysis that keeps asking past the first convenient answer.
Contributing factors are linked to corrective actions, so the fix matches the cause — not the symptom.
Every action carries an owner and a due date, and is verified before the incident closes.
Overdue actions surface on their own; closure is earned, not assumed.
Internal alerts and external notification records are drafted, sent and logged from the incident.
When a regulator, insurer or executive asks, the record of who was told — and when — is already there.
Patterns by category, site and severity turn a stack of incidents into a prevention plan.
Boards and auditors get the same picture the team works from — current, honest and explainable.
Part of the CAQA ERP suite
CAQA Incidents is built as part of the CAQA ERP suite, alongside CAQA GRC — so incidents, risks and obligations stay part of the same conversation instead of living in separate systems.
We will show you how it looks as one calm system — capture to closure, with your own categories and owners.
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